Shipping & Delivery Policy

1. Delivery Time

The usual estimated delivery period is:

2–5 working days for customers located within serviceable cities/major areas.

Approximately 6–8 working days for villages, remote locations and certain outer areas, including some North India destinations.

Delivery estimates are indicative and may vary due to courier operations, weather, holidays, strikes, route restrictions, serviceability, force majeure or other circumstances outside Forever Phones' reasonable control.

2. Courier Delays

Forever Phones is not responsible for delays caused solely by the courier or circumstances beyond its reasonable control.

We will reasonably assist the customer in tracking and resolving delivery-related issues.

3. Parcel Lost During Transit

If the parcel is officially confirmed as lost in transit and the transaction is eligible for refund, the amount actually paid by the customer for the affected device/order will be refunded subject to courier/payment verification.

Refund processing will begin after the loss is confirmed.

4. Courier Damage

Devices are inspected before dispatch. However, courier handling may result in transit damage.

For a courier-damage claim, the customer must provide the mandatory unboxing video and supporting photographs within the applicable reporting period.

The claim will be reviewed based on the available evidence.

5. Incorrect or Incomplete Address

Customers must provide a complete and accurate shipping address and valid contact number.

Additional charges, re-shipment charges or other consequences arising from an incorrect/incomplete address may be payable by the customer where applicable.

6. Refused Delivery

A customer should not refuse a parcel without first contacting Forever Phones support where there is an issue with the shipment or product.

Voluntary refusal of delivery without a valid product-related reason may result in forfeiture of applicable order/booking/service charges and may affect refund eligibility, subject to applicable law.

7. Tracking

Tracking details may be shared after dispatch/when generated by the applicable courier.

Courier tracking information is provided for assistance and may be subject to updates from the courier.

8. Inspection Before Dispatch

Devices supplied by Forever Phones are checked before dispatch as part of our normal order-processing procedure.

Inspection does not constitute a warranty or guarantee of future performance.